 12 years ago |
Embarrassed Would've-Been Customer , a member from Victoria, wrote: |
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 This customer and a companion visited this store looking for a specific product that is available only at a competing store that's located right beside this store, at a sporting store, and at a big box store, in hopes of getting a better deal at this store. However, the desired model is not available at this store. Upon entry, the owner greeted this customer and his companion, but when they asked if they could try the product that's just below the model that they intend to buy, the store owner immediately summoned her staff to make himself available to answer any questions, etc. This customer who had done research on the Internet (official website) re: product models, their specifics, and their respective prices but still had few questions that needed answering as the answers would affect this customer's decision to purchase the available lower model or if this customer would buy the intended model at one of the 3 other stores including a big chain box store that offers free shipping. Unfortunately, the staff was not knowledgeable of the product whatsoever except for the fact that he owns a different model and it is durable and comfortable to use. This customer and his companion decided to leave the store and head home to compare the 2 products and to decide which product model to buy and which store to buy it from. This customer and his companion decided to go back in and impulsively informed the owner of their decision to buy the available model that is less expensive at the product's official website and at the big box store (although none of their queries were answered). At this time, the owner and this customer headed towards where the item is. They said they decided to buy the product (lower model and supposedly less expensive somewhere else) but they just had a question about lowering the price -- this store's price for the lower model is exactly the same as that of the higher model (this customer's original pick) on the official website and at the store beside hers. This customer's question about lowering the price of the lower model to beat the other stores' price for the higher model may have set this store owner off. She was obviously irate. With an angry tone, she went on and on and on about her deluxe model compared to the more expensive model, about the box store not carrying the model that she carries, and so on and so forth. This customer's companion, while she was on a rampage, searched on his cellphone for the exact same model that she claimed the big store didn't carry -- and she saw the exact model and its price at that big store's site (with free shipping/delivery) -- and this seemed to have made her angrier and to raise her voice even further. She continued her diatribe on the big box store buying thousands of this product and how her business has to survive and she has to pay her rent, etc., etc. There was one other customer waiting the whole time to try the same model, and he heard this store owner's angry diatribe. This customer and his companion were embarrassed, shocked, speechless, and nervous the whole time this lady was giving her angry spiel. The way they were treated in the store in front of other customers and several staff was injustice. After leaving the store, this customer's companion stated that he was reminded of how this lady treated him back in 2007 when he bought an expensive brand of a kitchen item. They vowed not to enter that store's door ever again. And the other would-be customer awaiting his turn to try the same item and was hearing the store owner's angry harangue...we hope he changed his mind and would instead visit the store immediately next to hers -- and the big store's website. Customers at the next store would find that it carries the same brand with the higher model for the same price as this lady's price for the lower model. Plus they would be treated with respect and would be spoken to in a calm, soothing manner. This is from personal experience. 
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Diane Rega
770 Spruce Avenue
Victoria, British Columbia V8T5A5
1-888-370-1818 | toll-free
250-370-1818 | phone
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