Dear Bill and Lawrence;  

" I wish to commend you on the excellent service you gave to myself and my family in the arrangements you made for my late sister.  The care and attention you provided were above and beyond what we would have expected, all the more so, since we were communicating from one end of the country to the other, and never did meet face-to-face.  You took care of every detail in a matter in which I personally have no experience at all, including all the required documentation and arranging the air shipment of the casket.  All was done with no pressure and at a pace I was very comfortable with, and at a surprisingly reasonable cost.  Should the occasion arise, I would not hesitate to recommend your services.

Many thanks for your excellent support and assistance."

                                                                                           ~Mr. C. B. (Ontario, February 2007)

Dear Bill;  

" Even though it is a sad occasion for families and friends, it is made so much easier by a caring, competent funeral director - and that sir is you!  Our whole family expressed their gratitude for the way in which it was handled.  We were very pleased with your very kind and caring service and would not hesitate to recommend you to all.

Thanks so much to you and Lawrence - it couldn't have been done any better!"

                                                                                  ~Mr. & Mrs. O. (Victoria, February 2007)

Dear Lawrence & Staff;  

" Just a brief but sincere note of appreciation for your professional and empathetic handling of both my mother's remains...(and me!) during what was an extremely difficult time for our family.

                                                  ~With thanks, Sincerely Mr. D. W.  (Toronto, August 2007)

Dear Lawrence Buckley,

"As I am sure you appreciate the past two weeks have been extremely upsetting.  It never is easy but I must thank you for all your assistance at this time.  Your kindness has made things easier, and I felt that your thoughtfulness has eased my way through all this.  Our family has needed your services on two other occasions, both my mother and my brother-in-law. In all cases you have served us with kindness and understanding."

                                                                                 ~ Many thanks, P.C. (Victoria, May 2007)  

Dear Bill & Lawrence,

"On behalf of all my family I would like to thank you both so very much for your compassion and professionalism in looking after my brothers cremation.  Your kindness and honesty made it so much easier for me during this sad occasion.  You were always so pleasant and cheery when coming into the office whilst I was working.   I knew I would see you both again one day.  I didn't think it would be quite so soon.

Thank you for all your advice and we will certainly recommend your services to others."

                                                                              ~L.L. and Families (Victoria, October 2007)

Dear Lawrence;  

" I wanted to say thank you for all your care, concern and the help you have given us.  Very much appreciated it and thanks for ...."

                                                                                                            ~Mrs. R.B (November 2007)

Dear Bill & Staff;  

" I just want to say Thank You for all your loving and caring help you were to the family, and certainly to my beloved .......   Many thanks for your services."

                                                                                           ~Mrs. N.W. (Victoria, December 2007)

"I wanted to thank you again for your help in looking after my Dad.  I look back on that whole week and it seems quite unreal - including meeting you!   Thank you for being there for us."                                                                                                           ~J.A.S. (Vancouver)

"Thank you so much for everything.  Your comforting and compassionate manner made us feel we had known you forever..."                                                              ~P.A. (Saanich)

"This note is to thank you - quite inadequately - for the quality of the services which you provided to me and for your patient and understanding attitude.  It is a pleasure to send off the original of the attached letter... I shall be in touch with you again to make arrangements for my own future."                                                                                    ~O.K. (Gordon Head)

*attached letter is next.

*an exerpt from a letter of thanks to a social worker who referred us.

"To Mrs. I,... you also gave us, as newcomers to Victoria, the names of several funeral companies, including that of CARE Funeral Services.  This note is to tell how very pleased I am with the attention and care which that company has given me, as well as with the cost which was considerably lower than that of the other firms contacted.  It is a pleasure for me to recommend CARE Funeral Services to you.  I feel that you could pass their name on with confidence to anyone consulting you in this respect. Sincerely yours,"  

                                                                                                                           ~O.K (Victoria)

"Thank you for everything.  You took away an awful lot of pain in handling my late husband's funeral.  I am very grateful that Mr. ________ recommended you to me"                                                                                                                ~C.B. (Colwood)

"I would like to thank you again for your assistance with _____'s funeral.  As a token of appreciation, I am enclosing a small personal gift (not to be confused with a tip, fee or gratuity).  All the best to you."                                                                        ~M.S. (Saanich)

"I'm not sure how many of your clients come in and ask what your business philosophy is when they require your services, but not only did you respond in an honest and forthright manner - you demonstrated your caring and guidance well beyond that of your business mission.  Thank you for all that you did! "                                                      ~C.S. (Saanich)

"This is just a small extra gift to say Thank You for all your kindness, comfort and assistance, when my sister, _____, passed away in July.  I don't know how we would have managed without you.  I do not have the name of your friend that recommended you but we certainly were happy he did.  Thank you both and bless you both." ~G.V. & R.S. (Victoria)

" Now that we are back in the UK again this now gives me an oppurtunity to write... Your firm is one of the most prized when it comes to the final end of this life, more so when, as with our two families having the same problem of having two sisters dying close together.  It also gave us peace of mind knowing that a professional company was dealing with their remains in the most caring way possible, and that the Victoria Hospice recognizes your company too.  Bill, it was my pleasure to have met you during my visit to Canada.  It was also a pleasure to use and see a professional company at work during this sad occasion too. Thank you again, Bill, for a job well done, you have given both our families peace of mind and the comfort in your caring for them."                                                         ~C.J.D. (Wales)

"Thoughtfulness like yours is appreciated more than words can say."

                                                             ~Many, many thanks from The H. Family (Sidney)

" I cannot express my appreciation of your kindness and patience, during a very painful time, enough.  I was truly blessed to know I was being treated with compassion every step of the way.  I will never forget how fortunate I was to have people like you there for me.  I will surely pass on my appreciation to others."                                                  ~B.G. (Victoria)

"Thank you kindly for the manner in which you handled my brother's cremation.  Thanks for helping my brother and husband to handle this situation.  And a special thanks for calling my mother to make sure we received my brother's remains.               

                                                                                             Thanks again," ~W.H. (Victoria)

"Many thanks to you for all your advise and care given to us in this very difficult time - the passing of our very special wife, mom and grandmother...  Your professional and caring manner made decision making a lot easier for us all.  Your understanding and compassion will never be forgotten.  Thank you."                   ~T. & the Entire S. Family (Victoria)

"We would like to "Thank You" for everything that you did for us at the time of __________'s passing."                                                                        ~A. & C. T. (Victoria)

"We greatly appreciate your sincere and wonderful services.  Thank you for making a terribly sad situation bearable.  Your professionalism and attention to detail is more than we can describe. Thank you."                                                              ~from the B. Family

"I have used CARE and found them to be not only reasonable in cost, but exceptional and caring in the handling of a sensitive time in my family's life."                          ~Kevin

" E. and I would like to thank you very much for taking care of our daughter _____'s funeral arrangements.  The ceremony went exactly as we had envisioned and was as painless as is possible under the circumstances.  I should mention, E.'s relatives from Vancouver were most impressed with the beauty and simplicity of the graveside service.  We would particularly like to thank you for your thoughtful and compassionate counsel.  Your advice was "right on the mark" during our initial interview and subsequent meeting.  You gave us great comfort in this unfamiliar and trying situation."                                     ~E. & E. P. (Saanich)

"I want to thank you again for all your help and care in the making of the arrangements for _____'s funeral.  It was all beautifully carried out and you were a great comfort to me at the time.  I knew everything was in good hands - thank you."               ~B.W. (Colwood)

"Thank you for... and I also want to thank you for the very kind, professional service you provided in handling arrangements for both my late mother and step father.  I am grateful for and impressed by your caring, conscientious work and I will certainly suggest to friends that they consider making use of your service in time of need."                        ~G.P. (Victoria)

"We wish to express our gratitude to you for the kind and thoughtful way in which you assisted our family during the passing of our mother.  The respectful and dignified manner in which you carried out our wishes was truly appreciated.  We can not imagine how we would have managed during this difficult time without your guidance.  We can think of no way in which your service could be improved.  Please feel free to use us as a referral for your service at any time. Thank you again for all your assistance."         ~W.R. and Family (Victoria)

" Please receive this, a small token, an expression of my gratitude to you for the manner in which you treated me and my family at the occasion of my husband's death.  Your warmth, dignity and efficiency were a great support to me and my family.  You understood our needs and of all the funeral directors I met, none equaled your understanding and support, so I say  ' You're very good at this kindness thing!'  Thank you"                           ~Monique (Victoria)