Usability Design is the practice of planning and creating content for web-based projects and social media marketing to improve customer service experience, engage and inform the public, and help achieve core business objectives. As a certified usability designer, I work with clients in small business, industry, government, media and non-profit organizations to research, plan and create content. The process starts with an integrated content strategy for your most important points-of-presence online, such as your website, mobile content, and social media profiles.
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